Terms of service

Lead Times, Shipping and Pricing
Most items ship in 2 days to four weeks but can take longer during summer months and in cases of supply chain interruptions such as pandemics or other uncontrollable circumstances. If a specific lead time is required, please call for confirmation that the date can be met. In most cases, we can make arrangements to suit your needs.

Shipping costs are applied to your order based on a knowledge base using your location and size and weight factors of the products being purchased. In rare occasions large items that must ship by common carrier as opposed to parcel, may incur a higher rate than shown at checkout. This normally happens when the total weight of items that must ship by common carrier  is not sufficient to cover the carriers minimum charges such as in a single item purchase. If a weight factor was added sufficient to cover these cost, then our customer's bulk orders would be negatively effected. In the event of a rate being changed you will be notified and given the option to continue or cancel the order.

Occasionally, we may make an error on our website. We can not be responsible for typo errors if pricing is listed incorrectly. However, you will be notified before processing your order with a corrected price.

Warrantees
Warrantees are provided by the individual manufacturers and vary in length but in no case are less than one year. Call or check the product description for details. We will be glad to handle any warranty claims you have and will work with our manufacturers to obtain your satisfaction. We select our manufacturers partly based on their willingness to provide exceptional support to our customers.

Returns
Non-warranty returns are subject to manufacturer restock charges of up to 20% plus return shipping. Return authorization is subject to manufacturer approval and is required prior to any product return. Items must be in their original packaging. Requests for returns must be made within two weeks of receipt.

Shortages and Damages
All deliveries should be checked for package count accuracy and damage prior to signing delivery receipt. Any discrepancies or damages should be noted on the delivery receipt prior to signing for the delivery. In addition, all shortages and damages must be reported to us in a timely manner by calling 800-594-9346. You may refuse damaged merchandise at time of delivery. This will eliminate the need for damaged product having to be returned or disposed of at a later date.

Please call us at 800-594-9346 if you have any questions. Thank you!